Payment Policy

1. Pricing and GST

• All prices quoted are in Australian dollars (AUD).
• Prices on quotes are exclusive of GST unless explicitly stated otherwise.
• GST of 10% is applied to all invoices as required under Australian tax law.
• Sport Solutions (ABN 89 954 187 272) is registered for GST.
• Tax invoices are issued in compliance with the A New Tax System (Goods and Services Tax) Act 1999.

2. Payment schedule

Payments are structured as milestones throughout your project:

The exact schedule is shown in your client portal payment tab and may vary based on project scope.

3. Payment methods

• PayPal: Accepted via your client portal (credit/debit card or PayPal balance)
• Bank transfer (EFT): Available on request — contact us for bank details

We do not store credit card numbers. All card payments are processed securely by PayPal.

4. Invoice terms

• All invoices are due within 14 days of the invoice date.
• Invoices are sent to the email address provided at quote time.
• You can view and pay all invoices in your client portal.
• A reminder is sent 3 days before the due date and on the due date.

5. Late payments

• Invoices overdue by more than 7 days will receive a formal reminder.
• We reserve the right to charge a late fee of 2% per month on overdue balances.
• Work may be suspended, and access to deliverables withheld, until outstanding amounts are paid.
• Accounts overdue by more than 60 days may be referred to a debt collection service.

6. Refunds

• Deposits are non-refundable once work has commenced.
• If we are unable to commence a project after receiving a deposit, the deposit will be refunded in full.
• Refunds for partially completed work are assessed on a case-by-case basis, based on work completed to date.
• No refunds are issued after project completion and delivery.

These refund terms do not limit any rights you have under the Australian Consumer Law.

7. Maintenance retainers

• Monthly retainers are billed in advance at the start of each billing period.
• Retainers auto-renew monthly unless cancelled with 14 days written notice.
• Unused hours in a retainer period do not roll over.
• Retainer pricing is reviewed annually and clients are given 30 days notice of any changes.

8. Disputes

Payment disputes should be raised within 7 days of receiving an invoice by contacting us at contact@sportsolutions.com.au. We will work in good faith to resolve any billing issues promptly.