Privacy Policy

1. About this policy

Sport Solutions (ABN 89 954 187 272) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

By using our website or services, you consent to the practices described in this policy.

2. Information we collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, postal address
• Organisation details: club or association name, sport type, location
• Account information: login credentials (passwords stored as one-way hashes)
• Payment information: billing details processed via PayPal — we do not store card numbers
• Project information: requirements, files, and communications related to your project
• Usage data: IP addresses, browser type, pages visited (via server logs)

We collect information you provide directly (quote requests, portal registration, contact forms) and automatically through your use of our website.

3. How we use your information

We use your personal information to:

• Respond to quote requests and enquiries
• Deliver and manage web development projects
• Process payments and issue invoices
• Communicate project updates through your client portal
• Send service-related emails (invoices, receipts, reminders)
• Improve our services and website
• Comply with legal obligations

We will not use your information for direct marketing without your express consent, and you may opt out at any time.

4. Disclosure of information

We may disclose your personal information to:

• PayPal: to process payments (subject to PayPal's privacy policy)
• Hosting providers: Hostinger, who host our servers in accordance with their privacy obligations
• Email service providers: for transactional emails
• Legal authorities: if required by law or court order

We do not sell, rent, or trade your personal information to third parties.

5. Data storage and security

Your personal information is stored on servers located in Australia. We implement reasonable technical and organisational security measures including:

• SSL/TLS encryption for all data in transit
• Bcrypt password hashing (no plaintext passwords stored)
• Access controls limiting staff access to personal data
• Regular security updates and monitoring

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure.

6. Retention of data

We retain personal information for as long as necessary to provide our services and meet legal obligations. Project and financial records are retained for a minimum of 7 years in accordance with Australian taxation law. You may request deletion of your account data subject to these legal retention requirements.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about how we handle your information
• Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at contact@sportsolutions.com.au.

8. Cookies

Our website uses session cookies to maintain your login state. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, however this may affect the functionality of our client portal.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at contact@sportsolutions.com.au. We will respond within 30 days. If you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.