Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Sport Solutions (ABN 89 954 187 272) ("we", "us", "our"). By accepting a quote, making a payment, or using our client portal, you agree to these Terms in full.

2. Services

We provide custom web development services for sporting clubs and associations, including but not limited to website design, member portals, e-commerce, and ongoing maintenance. The specific scope of work is defined in the accepted quote.

We reserve the right to refuse service to anyone at our discretion.

3. Quotes and acceptance

• Quotes are valid for the period stated on the quote (default 30 days from issue).
• Acceptance of a quote constitutes a binding agreement to the stated scope and price.
• Any scope changes after acceptance must be agreed in writing and may incur additional charges.
• We reserve the right to withdraw or revise a quote before acceptance.

4. Payment terms

• All prices are in Australian dollars (AUD) and are exclusive of GST unless otherwise stated.
• A deposit (typically 50% of the agreed cost) is required before work commences.
• Remaining payments are due as specified in the payment schedule in your client portal.
• Invoices are due within 14 days of the invoice date unless otherwise agreed.
• Overdue payments may incur a late fee of 2% per month on the outstanding balance.
• We reserve the right to suspend work or withhold deliverables until outstanding amounts are paid.
• Payments are processed via PayPal. We do not store credit card information.

5. Delivery and timelines

Estimated timelines are provided in good faith but are not guaranteed. Timelines may be affected by: delays in receiving client content or feedback, scope changes, third-party dependencies, or circumstances beyond our control.

The Client agrees to provide required content, feedback, and approvals in a timely manner. Delays caused by the Client do not entitle the Client to compensation or a price reduction.

6. Intellectual property

• Upon receipt of full payment, the Client owns the final delivered work product.
• We retain ownership of all work until full payment is received.
• We retain the right to display completed work in our portfolio unless the Client requests otherwise in writing.
• The Client warrants that any content, images, or materials provided to us do not infringe third-party rights.
• We retain ownership of reusable code libraries, frameworks, and tools used in development.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination of the agreement. See our separate Non-Disclosure Agreement for full terms.

8. Limitation of liability

To the maximum extent permitted by Australian law, our total liability to the Client for any claim arising from our services is limited to the amount paid by the Client for the specific service giving rise to the claim.

We are not liable for: indirect or consequential losses, loss of revenue or profits, data loss, or third-party claims against the Client. This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our services, you are entitled to a remedy. For minor failures, we may choose to provide a refund, repair, or re-supply the service.

10. Cancellation and refunds

• Either party may terminate the agreement with 14 days written notice.
• If the Client cancels, payment is due for all work completed to the date of cancellation.
• Deposits are non-refundable unless we are unable to commence work.
• We reserve the right to terminate if the Client breaches these Terms.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance. Material changes will be communicated to active clients by email.